Support
Answers to common questions, and how to get help.
How does a lesson work?
On the home screen, choose Paint or Pencil, tap the button at the bottom and pick a photo. About half a minute later your lesson's sketch is ready, and the rest of its steps arrive over the next two or three minutes while you draw it. Each lesson is planned for its photo the way a painting teacher would paint it: the sketch, the big areas in flat color, light and shadow, the smaller shapes, the main details and the last touches. A simple photo might take five steps and a busy one eight. Pencil lessons work the same way in grays.
What do I need?
The first step, Get ready, lists the canvas or paper size to use, every paint the lesson needs and the rest: a few brushes, a palette or a paper plate, water and paper towels. The paints are a basic acrylic set, and each step says how much of which ones to mix for each color. What you'll need, in Settings (the gear on the home screen), has the full list for paint and for pencil.
How do I get the sketch onto my canvas?
On the sketch step, turn on the grid and copy the drawing one square at a time. Or tap the camera frame button, prop your iPhone above the canvas, line the frame up with the canvas's edges, lock it and draw along the blue lines.
How do I check my progress?
Tap the camera button at the bottom of any step and photograph your canvas. The app straightens the photo, compares it with the step and says what to fix, like a spot that needs darker paint. When you finish, photograph your painting to see it beside the photo you started from and share both.
My mixed colors don't match.
Paint brands differ a little. Mix a little at a time and compare with the big circle. When the paints can't make a color exactly, a small dot beside it shows what they do make, so mix toward the big circle.
Why didn't my photo work?
Making a lesson needs a connection, and the image model that paints the steps turns some photos down. When that happens, Paint Studio tells you why, and you can pick a different photo. If it was your free lesson, the next photo is still free.
Can I leave the app while my lesson is made?
Yes. The sketch comes first, in about half a minute, and the other steps keep arriving one at a time over the next two or three minutes, even with the app in the background. Your iPhone shows how far along it is.
What's free, and what does Pro add?
Your first lesson from your own photo is free on each iPhone, and the sample lesson is always there to try. Pro makes a lesson from every photo you pick, in paint or pencil. It comes yearly or monthly, and the app shows the price in your currency.
To cancel, tap Manage subscription in the app's Settings, or go to your iPhone's Settings, then Apple Account, then Subscriptions. You keep Pro until the end of the time you've paid for.
I bought Pro on another iPhone. How do I get it here?
Tap Restore purchases in Settings, or Restore Purchases on the Pro screen, signed in with the same Apple Account you bought it with.
How do I rename or delete a lesson?
Press and hold the lesson on the home screen, or tap the three dots on its card, then choose Rename or Delete. Deleting removes its steps and your canvas photos from your iPhone.
What happens to my photos?
Only the photo you turn into a lesson is sent, and only after you agree; it isn't kept. Photos of your canvas stay on your iPhone. The privacy policy has the details.
Still stuck?
Email support@chrislaunches.com with your iPhone model and what happened, and a screenshot if you can. A person will answer.